Utility Payment Plan Agreement

In order to help customers manage their electricity bills during the COVID19 crisis and in accordance with Executive Order 142, customers will have the opportunity to establish an appropriate payment plan to pay the cumulative costs during the effective period over a 12-month period. COVID19 payment plans are subject to the following provisions: Utility payment plans allow customers to pay their bill in order to work on their budget and schedule. Allows your customers to sign up for flexible payment options using simple online forms available on your website. Employee case management solutions automatically transmit form transfers to the relevant team or staff and help automate workflows to approve payment requests, update customer data, and report to people with updated status. Customers can register using a registered payment method for recurring automatic payments or sign up for text or email notifications about their impending due dates. Customers who pay their monthly water, electricity and natural gas bills may find it easier to divide their bill into small payments. If you allow people to pay partial payments for their bill, you can help distribution companies earn revenue during the month and improve customer service for those who find it more convenient to pay while they walk. If you are a low-income senior or resident with a disability, please consult the Community Assistance document for more information on programs that you can qualify for a reduction in electricity bills or additional assistance. Here are some help programs that can help you pay your electricity bills: WakeHELPS, Utility Customer Assistance Program The city of Savannah understands that our customers can sometimes fall back on their bills. We offer precautions to help you get back on track with one-time payment. You can find the terms of payment below. For more information on the start of the payment agreement, please contact us at (912) 651-6460. Financial Support Program for Water and Channel Customers Financial support is also provided through the Wakehelps program and the Utility Customer Assistance Program.

Customers wishing to establish a COVID19 payment plan must enter into a contract and contact our customer service centre at customercare@raleighnc.gov or 919-996-3245. We help you: Payment plans are available! To learn more about the many assistance programs on offer, please contact the City of Raleigh at 919-996-3333 or email Utility Bill Help. Customer Care and BillingWeb Self Servicecustomercare@raleighnc.gov 919-996-3245.



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